Services
Whether it's designing a service or a facilitator to help guide your team’s conversations, I've got you covered. You can always count on me to either fill in the awkward silence or help your highly engaged team to organize and bring their ideas down to earth.
User Experiece
Research
Gather and analyze information to craft guiding principles that help visualize and communicate your vision to all stakeholder groups through a meaningful and impactful story.
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I excel in the creation of solid research frameworks, employing grounded theory and other innovative methodologies to establish a strong basis for analysis. My focus extends to researching for the development of digital products and experiences, informed by my expertise in service and interaction design.
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I specialize in qualitative and mixed-method research, conducting extensive investigations through a wide array of human-centric methods such as in-depth interviews and dynamic workshops. My approach is designed to unearth profound insights and understandings.
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My approach to usability is rigorous and data-driven, leveraging evaluative research methods such as Heuristic Analysis, A/B Testing, Concept Testing, Tree Testing, and Competitor Analysis. These methodologies are instrumental in pinpointing areas for improvement, ensuring that interfaces are intuitive, and solutions are user-friendly.
Creative Strategy &
Workshop Design
My expertise lies in empathetic design practices that center on creating experiences tailored to real user needs and expectations.
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In crafting design principles, I translate complex research data into actionable insights and clear opportunities. This strategic mapping is pivotal in guiding informed decision-making and fine-tuning the design process. The end goal is always to deliver an exceptional user experience that stands up to the demands of quality assurance and exceeds user satisfaction.
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In-depth discovery sessions, a critical step where I uncover client needs, suggest suitable research methods, and delineate project scopes. This foundational work ensures that every project is anchored in a deep understanding of the client's unique context and objectives.
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Experience working alongside multi-disciplinary teams to deliver design solutions that strike the perfect balance between customer demands for performance and cost-effectiveness. This collaborative effort is key to creating solutions that not only perform but also fit within budgetary constraints.
Change Management &
Future Visioning
Enable collaboration environments that produce impactful and permeable organizational change through tangible outcomes and future visioning.
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Lay the foundation for your organization's journey toward innovation and transformation. It's a holistic approach that combines leadership vision with the development of mindsets, skills, and tools necessary for co-creating a successful future. Based on the organizational capacity, I deliver a roadmap that not only guides but also inspires actionable steps toward impactful results.
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Create measurable and tangible outcomes that transcend mere metrics. Ensure that change management solutions not only resonate with people but also achieve the quantifiable success necessary for your organization to thrive in an ever-changing market landscape.
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A methodology that offers a forward-looking lens through which your organization can anticipate and prepare for market shifts and disruptions. This approach is about empowering your organization to pivot and adapt with agility, ensuring that you remain at the forefront of innovation.